Social Media Marketing Services | Newcastle Digital Agency

Quick navigation links:

Social media platforms have created new ways to send branded messages from businesses to their target audience at specified times.

There are many reasons why social media marketing should be used by businesses to promote their brands, products, and services.

The top social media platforms are Facebook, YouTube, and Instagram. Facebook is now the third most popular site in the world, behind Google and YouTube.

Left in their wake are other platforms such as Linkedin, Twitter, and Pinterest. Each can have a role in promoting a business.

Contact us to see how you can help.

The marketing benefits of social media campaigns

Social media marketing

Social engagement and viral buzz

Once people have signed up to social media networks, they can easily access channels owned and ran by businesses and interact with them.

Businesses instantaneously receive updates, queries, and sometimes complaints from customers. And this can all be without the need of email exchanges or phone call. It is up to the business how they review and respond to queries, positive reviews, and complaints.

Having the ability to receive real-time online reviews from customers can be an excellent asset for any company that trades or has an presence online.

Boost brand awareness and website traffic

Aside from the benefits of organic backlinks to websites, they provide free marketing channels to communicate with target customers.

Creating quality content can gain businesses social media likes, shares, links, and greater visibility online.

Any business with an existing website should use social media reach out to both current and new potential customers.

Reaching out to audiences on a personal level, providing useful and engaging content is always an excellent way to get customers to know and trust a brand.

When done correctly, it should increase organic traffic to the website, and if they are bricks-and-mortar business, ultimately more visitors to the premises.

So get creative.

Content marketing for social media interactions

Whether the content is done in-house or by social media specialists, it should be engaging and informative.

The purpose of the content is to engage with potential customers. That does not mean that every post should be about services or products a business provides as this is likely to make the audience go elsewhere.

Content can include images, videos, memes, gifs, and infographics, with some supporting text. Text alone is not appealing to audiences today. All the content doesn’t need to be original.

Curating and sharing content from social media channels, video networks, and other websites is an ideal way to generate “fresh” and engaging content for customers. It just needs to engage and resonate with the audience. Just remember to get permission and provide credits.

Businesses also have the option of adding hashtags (#), so the social media networks understand what the content is about, and the target audience sees the posts.

Once a brand has a large interactive following, users may post content. Businesses can even ask users to upload content.

Branding and reputation management services for businesses on social media

The online branding of a business can increase online exposure and indirectly boosts sales. Social media is ideal for this.

Social media channels give companies the ability to interact with their audience on a personal level, provide a background story, explain who they are and what they do, showcase their products and services, tailor content to the target audience while building trust and reputation.

While every platform is different and user interactions vary, they are free marketing tools to promote brands.

The power of social networking and influencer marketing

Social media networks help to connect people easier than ever before.

Businesses, celebrities, influencers, and even politicians are building their brands online using Facebook, Instagram, Twitter, and LinkedIn.

Social media networks help to connect people easier than ever before.

Businesses, celebrities, influencers, and even politicians are building their brands online using Facebook, Instagram, Twitter, and LinkedIn.

Imagine the power of endorsements, shoutouts, social media post shares, and backlinks to your website by influential people on the same platform.

Building relationships with influencers have never been as easy when you use social media channels. If this done correctly, the boost to business branding, visibility, and turnover can have great potential.

Customer persuasion and online reviews

Social media and online-review sites heavily influence how people make purchases nowadays.

Trip Advisor and Trust Pilot are excellent examples of review sites. Today consumers look at reviews and social media profiles of a business before making purchases.

Businesses with poor reviews and poor social media profiles will probably lose out to competitors.

Customer feedback

Some folk will never be happy, and companies are always going to receive complaints on occasions. How a business deals with these complaints online will decide how other customers will view their business and whether they want to do business with them.

Having the ability to receive real-time online reviews from customers is a great asset for any company who trades or has a presence online.

Without customers, a business fails. So customer service is paramount. Always remember to deal with poor reviews or complaints in a friendly, professional manner.

The reputation of brands online tends to succeed better when they recognise the importance of customer satisfaction.

Monitoring brands, engagement and success with social media analytics tools

With social media channels, it’s easy to keep track of what works and what doesn’t.

Brands can adapt and adjust their strategies.

Free tools exist to track what is happening on the networks.

Once companies start to succeed, they have the option of boosting posts by using paid ads on these platforms.

They can also monitor and emulate whatever is working for their competitors.

Scroll to Top